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HP Announces Support Tools Lineup for Its Windows 8-based Products.
HP support tools designed to help customers easily migrate their HP devices.
PALO ALTO, Calif., Oct. 22, 2012
HP today announced its lineup of support tools to help customers
easily transition to new HP Windows 8-based products and upgrade
existing HP devices to the new operating system.
By providing a variety of simple and easy-to-access support tools
and resources, HP is helping ensure that customers can take full
advantage of its Windows 8-based products.
“When it comes to setting up and upgrading their HP products, our
customers expect fast, simple support offered in the way they work best,
whether on product, online or via phone,” said Enrique Lores, vice
president, Customer Support and Services, HP. “We are ready to deliver
and help our customers optimize their HP Windows 8-based products. Our
goal is to not only answer customer questions, but introduce them to
everything that is possible with these new products.”
New on-product support tool designed with Windows 8 in mind
HP Support Assistant is an on-product tool that provides a one-stop
shop for customers’ HP support needs. It offers easy self-help options,
deploys automated updates and tracks issues so customers don’t have to
identify them on their own. The latest version of HP Support Assistant
will come preinstalled on all HP and Compaq computers sold featuring
Windows 8. The new version of HP Support Assistant will be available in
36 languages. Additional information is available on the
HP Support Assistant home page.
Multiple online support tools
HP has created a designated web support page to address questions and help solve issues for HP Windows 8-based devices at
www.hp.com/go/win8support.
The support page allows customers to easily upgrade their Windows
7-based HP PCs to Windows 8, obtain necessary drivers for their HP
products and find out more about optimizing their Windows 8-based HP
devices.
HP also has created multiple videos that instruct users on specific
Windows 8 topics, such as navigating Windows with Touch, and helping
customers quickly become more productive on their HP Windows 8-based
products. Printing-related videos are available at
www.youtube.com/hpprintersupport and computing-related videos are available at
www.youtube.com/howto4u.
The best of both worlds—seamless HP printing experience for Windows 8
More than 450 HP printer drivers come preloaded on HP PCs featuring
Windows 8. When connecting an HP printer, the new operating system will
detect those drivers and load them automatically. For printers that
require new drivers, The HP Printer Install Wizard will be available for
a majority of consumer printers and will help customers select and
install their print drivers, making sure they can print what matters
most to them. The Printer Install Wizard will be available at the
support landing page on Oct. 26.
Windows 8 agent training and online Expert Day
All of HP’s 14,000+ commercial and consumer support agents around
the world have been trained on HP Windows 8-based products, ensuring
customers will get the help they need to effectively use or upgrade
their devices.
In addition, HP will host a free Expert Day on the HP
Consumer Support Forums on Nov. 28 to answer any questions specific to Windows 8 compatibility with HP laptops, PCs and printers.
Value-added services
HP SmartFriend Windows 8 Quick Start
package provides basic training for HP customers to help them get the
most out of their new Windows 8 system. This 45-minute tutorial gives
customers one-on-one training with a live premium support technician on
new HP notebooks or desktop PCs running Windows 8. It is delivered with
phone support over a remote access connection on a customer’s Windows 8
system.
About HP
HP creates new possibilities for technology to have a meaningful
impact on people, businesses, governments and society. The world’s
largest technology company, HP brings together a portfolio that spans
printing,
personal computing,
software,
services and
IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at
http://www.hp.com.
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