Thursday, October 16, 2014

Jan 15, 2015 Sad date for WebOS mobile users. HP shutting down cloud services and support.

HP have just announced today that will shut down all the cloud services and support for WebOS mobile devices . The Palm Pre, Pre2 Pre 3, Veer, TouchPad are included on those mobiles.

For information and answers to FAQ , HP have posted them on the palm developer web site, that we re-post below:

FAQ - webOS Shutdown

Q: Why is HP shutting down webOS cloud services?
A: Shutting down webOS cloud services is part of an orderly end of life program.  HP announced the end of webOS devices (phones and tablets) over 3 years ago but the services were kept running to allow customers to continue to have a richer user experience.  The user count has dwindled to the point where it is no longer viable to keep the services running.  This does not disable the devices currently running in the field.
Q: What features will no longer function after the services are shut down?
A: The webOS devices will continue to work without cloud services.  However the following features will no longer be available:
  • Downloading of new apps or updates.  The HP App Catalog will be unavailable after the shutdown.
  • Backup or restore devices from the cloud
  • Setup new devices
  • Lost passwords will no longer be recoverable
Q: Will I get system updates?
A: No.  There will be no further system updates available.
Q: I purchased an app that isn’t on my device. Can I still retrieve the app?
A: Until services are shut down on January 15, 2015, you will be able to download all apps that you purchased before November 1, 2014. After the shutdown date, it will no longer be possible to retrieve such apps.
Q: Can I restore an app?
A: Yes, until January 15, 2015.  After the shutdown date it will not be possible to restore an app.
Q: Can I restore my device from backup?
A: No, not after the shutdown date of January 15, 2015.
Q: Can I active or re-active a device?
A: Until January 15, 2015, you can activate, reset, or transfer as normal.  But after that date it will no longer be possible.
Q: What happens if my device locks and I don't remember the password?
A: After the services are shut down you will not be able to recover your password.  Before January 15, 2015, please make a point of ensuring that you know your password or retrieve it and write it down in a safe location.  You also have the option of turning off the device locking function if you choose.
HP have sent to every WebOS mobile user the following e-mail:
Cloud services support for webOS devices will be ending on January 15, 2015. We appreciate our customer's loyalty the webOS platform. But now, more than three (3) years after the last device was sold, only a small fraction of the devices are still connecting. Therefore, the time has come to shut down the services.

All devices running webOS devices will continue to run after the cloud services are terminated. However, they will no longer be able to:
- Download new apps or updates. The HP App Catalog will be unavailable after the shutdown
- Backup or restore devices from the cloud
- Setup new devices
- Recover lost passwords

What this means to you:
- The HP App Catalog will stop supporting new app purchases on November 1, 2014
- Updates may be posted by developers until November 10, 2014 and users can download any available updates until the services shut down
- You should make arrangements to backup or transfer your contacts, etc.prior to the service shutdown on January 15, 2015
- You will no longer be able to backup, restore, reset or initialize a webOS device as of January 15, 2015

There will be additional reminders as the final shutdown approaches. An FAQ can be found at

10/15/14 Announcement to users and developers
11/1/14 New app purchases end
11/10/14 App update submissions end
1/15/15 Public shutdown of services

HP webOS Cloud Services.

More information of what can you do with your WebOS device until Jan 15, you can find it here:
1.-WebOSNation front page

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